Flotechs Plumbing & Heating

I’ve used Flotechs plumbing several times now and have always had an excellent experience. In my opinion they are very professional, efficient, and fair about their pricing. I highly recommend them.

Flotechs Plumbing did a great job replacing my basement sub-pump. The owner Josh kept in constant touch with me during the entire process. Mary the Office Manager was courteous and provided us with paperwork and answered all our questions and scheduled our job quickly. Dave the plumber and his assistant Tom were awesome. The job was completed in a timely fashion and they left my basement clean and neat. This company was wonderful to work with and I will be using them again for all my future plumbing needs.

Our problem was the replacement of a radiator steam valve in our apartment during heating season, which required coordination with the building super, which they handled. We were very pleased with the entire service provided by Flotechs, from the initial call until the workmen walked out the door. The job was arranged and completed within several days after the first contact. The customer communication was exemplary: status emails right down to a heads up call from the plumber as he was nearing our apartment - on the date and at the time agreed to. While the workmen, Dave and Jason, were friendly, they got right to work after carefully protecting the are with their drop cloths. After ensuring the system was holding steam, they departed in under an hour with not a trace left behind. And, by the way, their price was very competitive. Kudos.

Did not get a chance to use them cause they were hard to get a hold of to even schedule an appt. I have a 9-5 job and they did call me back, left a voicemail, but there’s no after hours when I tried to reach back after work. I called Roto Rooter and they picked up at 8pm and I had a tech handle my plumbing issue the same night. Sorry but there are better options…

Our new go-to for plumbing issues. Pricing is fair. They're responsive and can accommodate in a timely manner. The techs are on time and super knowledgeable and patient. We didn't feel like they were trying to upsell or mansplain anything. They did their best to keep the job at a reasonable amount of time. They did some work for us when we had a gas leak and we went back when we had issues in the main bath. We won't look elsewhere!

They fixed leak in pipe and put a new boiler few months ago. No issues. The plumbers were knowledgeable and explained things quite well. I initially felt 250$ per hour charge was high but they did the job quickly.

Flotechs has an agreement with my condo association. They cleared a slow moving bath tub drain in my unit without my knowledge or authorization and billed me $299. I accept they should be paid for services but I asked for a refund of half of the charge which is unreasonably high and because I never approved or authorized the work. They refused. Unacceptable and think twice before you hire a business that puts money over treating customers with respect or as they would expect to be treated as a customer.

Extremely unprofessional and unreliable service, I would avoid them at all costs. Flotech came to fix our HVAC over the summer and the AC worked but they capped off the TT wires to the furnace so once winter hit, there was no way to turn the heat off once it turned on. We contacted Flotech to fix the issue but they never showed up for their appointment. I tried calling a number of times and also emailed them but I’ve been completely ghosted by their office. Every call goes straight to voicemail even during their normal business hours. I’m shocked at how unprofessional this business is and will be taking my business elsewhere from now on. EDIT: I wanted to reply to their response to confirm that I never received a phone call from their office. I just checked over my phone records again and I have 7 outgoing calls to Flotech and 0 incoming. In fact, I have 0 incoming calls on that date, the day before, or the day after. I also sent an email that was never responded to. This is the only forum they’ve responded because it’s public and they have flat out lied. We never had a conversation after this, the “on demand request” is also a lie. Absolutely shameful business practices.